WELCOME!

Something Personal, LLC creates and sells embroidered and personalized gifts and apparel, screen printed items, promotional products, as well as a complete line of sublimated items.

Our clients range from those needing a personalized gift to businesses, teams, schools, and organizations needing to brand that special item with their logo. No order is too small or too large. Browse through our website for our complete line of items and contact us directly for final pricing, as many items are subject to discount. We specialize in online stores. Please contact us directly for more information.

PAYMENT POLICY

All new customers are required to pay in full at the time of order before production can begin. A 50% deposit is required at the time of order for all returning customers, with the balance due within 14 days of receipt of item(s). Your order is placed into production once your artwork is approved, at which time refunds are not permitted. Please see our return policy below.

Payment may be made by cash, check, VISA, MasterCard, and AMEX. Terms are available upon request.

GENERAL POLICIES

Standard production time begins upon submission of order, arrival of ALL products, and approval of ALL art. Our production time varies throughout the year. We will make every effort to accommodate your deadline without a rush charge; however, in some cases, we may require a rush fee if overtime is needed to meet your deadline.

Something Personal, LLC releases all liability for damage to any item(s) supplied by our clients for decorating.

All artwork created by, edited by, or digitized by Something Personal will be kept on file for you. These files remain the property of Something Personal. Art files, embroidery files, or other digital media supplied by you to Something Personal are your property and may only be used by Something Personal as per your purchase order or request. These supplied files may be kept on file for up to 60 days unless they are used for production in which case they will be kept on file for one year.

SHIPPING AND HANDLING

Orders can be shipped via USPS Priority Mail or UPS Ground service, unless otherwise requested. Shipping costs for all non-personalized categories will be billed based on freight costs from supplier to end user. Shipping for all other items is based on the dollar value of your order (please note that costs per zones may vary and are billed accordingly).

RETURN POLICY

All return claims must be made within 48 hours of receipt of your merchandise. Due to the personalization and customization of each order, items cannot be returned, except in the case of an error made by Something Personal or defective merchandise. All goods must be returned in original condition. Shipping and handling cannot be credited.

Something Personal, LLC reserves the right to a 3-5% spoilage rate on all orders, even though our spoilage rate is far lower than this. Any returns which fall into this small percentage will not be accepted.

Copy and/or use of any of the photographs on our website is strictly prohibited without the advanced written permission of Something Personal, LLC.

Close